We want you to be happy with Xurfin. This policy explains how cancellations and refunds work for subscriptions bought at xurfin.com / app.xurfin.com.
1. 14-day money-back guarantee
If Xurfin isn't right for you, you can request a full refund within 14 days of your first payment for a new subscription, whether monthly or annual. No questions asked. Email contacto@xurfin.com from your account email, or contact Paddle through the link in your receipt.
2. Cancel anytime
- You can cancel at any time from My plan → Manage subscription in the app.
- Cancellation takes effect at the end of the current billing period; you keep full access until then and you won't be charged again.
- After the 14-day guarantee, payments for the current period are not refunded, except where required by law or in the cases below.
3. Other cases where we refund
- Duplicate or mistaken charges.
- Extended service outages that are our fault and prevent you from using the Service.
- When you reduce users or add-ons mid-period, the change is prorated: you receive a credit for the unused time, applied to future invoices.
4. How refunds are processed
Payments are processed by Paddle, our reseller and merchant of record, so refunds are issued by Paddle to the original payment method. They usually appear within 5–10 business days, depending on your bank. Paddle's own buyer terms also apply.
5. Chilean customers paying in CLP
Subscriptions billed in Chilean pesos by bank transfer follow the same 14-day guarantee and cancel-anytime rules; refunds are made by bank transfer. Your rights under Chilean consumer law are not affected.
6. Contact
Questions about a charge: contacto@xurfin.com. See also our Terms of Service.